Retention & Churn Prevention
Catch churn while there is still time to act.
Most customers don't complain. They quietly stop coming back. Cozmo reads the early signals in feedback and conversations, flags who's at risk, and prioritizes recovery before the relationship is gone.
The question
“Which customers are about to leave before they say it clearly?”
What Cozmo does
Turn the answer into action.
Cozmo finds it, quantifies it, and routes the fix to the manager who can move the number.
- Detect silent churn risk from text and behavior, not just lagging scores.
- Prioritize recovery by value and urgency — not first-come-first-served.
- Close the loop and confirm the save.
Churn risk
High priority
Recover high-value customers at risk
Repeat customers went quiet after a service delay.
Insight
23 repeat customers, low scores
Owner
Branch manager · 48h SLA
Action Run an approved recovery task before they lapse.
See what Cozmo finds in your data.
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