E-commerce
In e-commerce, silence is the warning sign.
Online, customers rarely tell you they're leaving. They just stop opening, stop clicking, stop buying. The drift shows up in behavior and feedback before the churn does.
Silent churn — won back
1
Re-engage → protect repeat revenue
The lever
Post-purchase engagement and silent churn.
Online, customers rarely tell you they're leaving. They just stop opening, stop clicking, stop buying. The drift shows up in behavior and feedback before the churn does.
The action
Win them back, and catch the upsell.
Cozmo spots the customers drifting away, prioritizes win-back by value, and surfaces the upsell moments hiding in feedback and behavior.
The proof
A real card, not a report.
E-commerce · Retention
Revenue
Win back high-value drifters
A high-value segment went quiet post-purchase.
Insight
Repeat buyers, no activity 60 days
Projected impact
Protect repeat revenue · directional
Action Route a prioritized win-back to lifecycle marketing.
See what Cozmo finds in your data.
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