Replay what really happened
to your customer.
Online teams have replayed digital sessions for years. No one could do it for the real world — until now. No camera. No guesswork. Cozmo rebuilds the whole journey from the signals you already have.
The whole story, on one timeline.
Hover any moment to follow the journey Cozmo rebuilt — a real reconstruction, built only from the signals the business already has.
The story is fragmented across systems.
Physical and service journeys are scattered across feedback, POS, CRM, service, location, and operations systems. A score or a comment alone never tells the manager what really happened.
One timeline, before you act.
Experience Replay connects those signals into a single timeline, so managers understand the full story — and act on it, not just on a number.
Managers act on the full story.
When the recommendation comes with the journey behind it, the action is obvious — and defensible. No video. No surveillance. Just the signals a service organization already has, connected.
See an Experience Replay from your data.
We'll reconstruct a real journey and the action it produces.
Book a demo