Howazit, the leading feedback collection platform
Howazit listens at every step of the journey and understands what customers really mean. In real time.
Everything else tells you what happened. Asking tells you why.
Reviews and dashboards tell you what happened, days after it did. One question, asked in the moment, tells you why — in the customer's own words, while there is still time to do something about it. That answer is the input every other source is missing.
The same delivery,
two endings.
Watch how it plays out when nobody asks — then how it changes the moment you do. The only difference is one question.
Lost a customer? You’re the last to know.
A better experience — that’s why they stay.
Same delivery, same customer — the only difference is whether you asked.
Asking the right questions
is a problem of its own.
An answer is only worth having if the right customer gives it, while it still matters, in their own words. Getting all three at once — at scale, on the channels people already use — is the hard part, and it is what Howazit is built for.
- Conversations that adaptEach question follows the last answer, not one fixed form for everyone.
- NPS, CSAT, CES and free textHeld together in one conversation, not scattered across four tools.
- Every location, team and touchpointAsked the same way, so the answers can be compared.
- The answer arrives already usableRouted, explained, and kept with the context it came in.
- ReviewsThe loudest few, days later
- Support ticketsOnly what broke, only from whoever complained
- Operational dataWhat happened, in real time — never why
- A direct answerAsked of the customer you picked, at the moment it counts
Everything about proactive feedback collection with Howazit
Cozmo begins the moment a customer answers. Howazit is everything that happens before that.
Read more at howazit.com- What actually moves response rates
- Writing questions people answer
- Closing the loop with an unhappy customer
- Rollout across many teams and sites
Already collecting feedback?
Then the hard part is done. Cozmo starts from the customer data you already have and hands managers the next move.
See Cozmo on your data